This notice applies across all websites that we own and operate and all services we provide, including our online workplace wellbeing products, and any other services we may offer (for example, events or training).
When we say 'personal data' we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can't be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn't apply. Check out our terms of use for more information on how we treat your other data.
We may need to update this notice from time to time. Where a change is significant, we'll make sure we let you know – usually by sending you an email.
When we refer to 'we' (or 'our' or 'us'), that means Robertson Cooper Limited. Our Registered Offices are in the United Kingdom at: Speed Medical House, Matrix Park, Chorley, England, PR7 7NA.
We provide professional and online service for businesses and their advisors. If you want to find out more about what we do, see the We Create Good Days at Work page.
For the purposes of the UK GDPR (General Data Protection Regulation) and DPA (Data Protection Act) 2018 Robertson Cooper Limited (company number 03360013) are the data controller, unless otherwise specified or agreed as part of a contract or agreement between Robertson Cooper Limited and the Customer (your organisation). When conducting surveys we are acting as data processor on behalf of your organisation.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
When you visit or use some parts of our website we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free download, respond to a job application, join us on social media, take part in events, contact us with questions or request support.
If you don't want to provide us with personal data, you don't have to, but it might mean you can't use some parts of our websites or services.
We may collect and process the following information about you. In each data category we explain what type of data we may collect, explained by concrete examples. Next to it we outline why we collect this type of data and what purposes it is being used for.
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.
This information is useful for us as it helps us get a better understanding of how you're using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies.
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we'll only process it:
If we don't collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
We may anonymise data collected through our products and services and combine it in aggregate form to generate and maintain normative benchmarks for use within our products. These benchmarks provide reference points that help users understand how results compare with those of a wider population.
Data used for this purpose is anonymised and aggregated so that individuals cannot be identified from the benchmark data or the resulting benchmarks.
The Robertson Cooper platform(s) are designed for companies, organisations and workplaces, who make the platform(s) available to their employees or members of their organisation. If you have registered to use the platform(s) through a code or other registration credential provided by a company or organisation (“organisation account”) the organisation will have access to aggregated and anonymised usage information.
We go to great lengths to make sure that the information shared with your employer or organisation is not personally-identifiable, in fact Robertson Cooper automatically hides the identity of groups with less than 8 members in order to protect the identity of individuals in that group.
The data is used by your employer to inform their wellbeing strategy and understand the uptake of the platform(s) across the organisation. The consequences are positive and will help your employer create a better working environment for you, and all of their staff. We require your consent to process your information for this purpose.
In certain areas outlined below we share data with third party recipients who may collect and/or process the data. We do not share data with countries that are not considered “adequate” by EU standards.
We will not disclose any data to government agencies except where required by law.
Security is a priority for us when it comes to your personal data. We're committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
Any information users provide to us through our platforms, website or services will be held in the United Kingdom.
We restrict access to the Data to those Robertson Cooper employees or other parties who need access to such Data in order to provide the hosting services. We maintain appropriate physical, electronic and procedural safeguards to protect an individual's Data. This includes firewalls, individual passwords and encryption.
We take all appropriate measures to safeguard an individual's data against unauthorised or unlawful processing and use, accidental loss, destruction, damage, theft, disclosure or modification and to ensure its integrity. We do not share sensitive information to any third party without an individual's specific consent or unless required by law.
Your data is stored and processed in the United Kingdom.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we'll make sure it's deleted or anonymised.
It's your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to [email protected].
You can exercise these rights at any time by sending an email to [email protected].
If you're not happy with how we are processing your personal data, please let us know by sending an email to [email protected]. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
In provision of the services provided by Robertson Cooper Limited, we are represented in the EU by the DPO Centre Ltd: For Individuals in the EU: Please contact our EU Representative at [email protected]. Alternatively, they can be reached by post The DPO Centre Europe Ltd, Friedrichstraße 88, Berlin, 10117, Germany, +49 30 408 17 3072, https://www.dpocentre.com/contact-us/
Robertson Cooper reserves the right to change or update this policy at any time by updating this page. We will also notify users of our product and services via email (registered email address). We encourage individuals to periodically review this page for the latest information on our privacy practices. If the ownership or control of all or part of our Products or their assets changes, we may transfer your information to the new owner.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or mail Robertson Cooper, Speed Medical House, Matrix Park, Chorley, England, PR7 7NA, United Kingdom.
This Privacy Policy is effective and was last updated on 22nd September 2026.